In the past couple of weeks we continuously hear about the Veterans Administration (VA) Medical Facilities Audit. The audit was conducted in two phases between May 12 and June 3. In all, it examined 731 facilities — including VA medical centers and large community-based outpatient clinics — and interviewed 3,772 staff members.
The audit’s results were clear. Across the board, clinics and medical centers have overly complicated scheduling processes that create confusion among supervisors and scheduling clerks. Additional findings showed that, in some cases, the staff was pressured to use inappropriate practices to disguise long wait times, such as entering a different date than what the veteran requested in the appointment scheduling system.
The newest report that came out on June 12th states that over 55,000 veterans have been waiting over 90 days for an initial appointment and 64,000 Veterans appeared to have “fallen through the cracks,” never getting an appointment at all! Other identified obstacles were limited clerical staff, inadequate scheduler training and inflexibility in the administration’s scheduling software.
Based on the results of the audit, the VA stated that it is going to establish follow-up procedures and review its system. On May 23, it introduced an expanded Accelerating Access to Care Initiative, which identified approximately 100,000 veterans who have experienced long wait times. VA Secretary Eric Shinseki resigned over the treatment delays and waiting list problems at VA facilities nationwide.
If you are a veteran having difficulties accessing VA benefits or medical care, an experienced attorney can help you take action. Speak with a skilled veterans’ benefits lawyer right away.
Thank to Mr. Spencer I was able to get my VA disability claim re-reviewed and given another chance to receive disability. By far he is one of the most professional lawyers I have ever dealt with. So Veterans if you are looking for help with your VA disability claim I would suggest that you hire Macari, Russotto, Spencer, & Balaban. Thanks again for everything.
— Alfred Daye
As a disabled veteran trying to navigate the complexities of the Veterans Administrations regulations, I turned to the law firm of Marcari, Russotto, Spencer and Balaban. They helped me understand what I needed to do and prepared and presented to the VA an excellent presentation of my case. I recommend them for your legal needs.
— Harry Johnson
I was very satisfied with the excellent and professional manner the law firm handled my claim. I highly recommend any veteran who needs help with his or her claim to use Marcari, Russotto, Spencer & Balaban P.C. Special thanks to Mr Spencer for being very professional and courteous during the appeal process. Again Thanks to the entire firm for a job well done!
— Luther Henderson
My husband & I highly recommend this law form to any veteran trying to navigate the endless red tape of the VA. We turned to Marcari, Russotto, Spencer & Balaban to handle my husband's appeal and could not have been happier. We enjoyed open and consistent communication regarding our case. Any questions we had were answered immediately.
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Amanda Medina-Morales was our point of contact and she kept us up to date on the progress of our case. It was a pleasure and relief knowing that someone truly competent and professional was handling this and fighting for us.
— Michele DeZayas