In January 2016, the U.S. Department of Veterans Affairs Center for Innovation released a findings report entitled Veteran Appeals Experience: Listening to the Voices of Veterans and their Journey in the Appeals System. The stated goal of the study was “to better understand how veterans experience the appeals process and how the process fits into the context of their lives.”
The report begins by noting that more than one million veterans file claims with the VA each year, and more than 100,000 will appeal the decision, a process that could last years and even decades. The report also says that “tens of thousands of rules” have created a system of “staggering complexity” and a process so fraught with “permutations” that it is “barely comprehensible to experts.”
A team of six researchers spoke at length with more than 90 veterans who had been through the appeals process. Their period of service ranged from WWII to Iraq and Afghanistan. Key themes that emerged from this discourse were:
Clearly, a system that was “designed for an earlier time and a different set of challenges” is not adequately meeting the needs of our veterans’ community. What the veterans involved in the study want for themselves and their fellow veterans boiled down to seven points:
Unfortunately, the process as it exists is impersonal at best and adversarial at worst. That’s why the accredited veterans’ rights attorneys at Marcari, Russotto, Spencer & Balaban fight so hard for our clients. Until the VA changes to meet veterans’ needs as expressed in the report, we stand as their advocates, to help them understand the process, to give them the respect they deserve, and to recognize their service to our country. If you are facing the VA appeals process, don’t go through it alone. Call Marcari, Russotto, Spencer & Balaban, from anywhere in the nation at 866-866-VETS or contact our office online.
Thank to Mr. Spencer I was able to get my VA disability claim re-reviewed and given another chance to receive disability. By far he is one of the most professional lawyers I have ever dealt with. So Veterans if you are looking for help with your VA disability claim I would suggest that you hire Macari, Russotto, Spencer, & Balaban. Thanks again for everything.
— Alfred Daye
As a disabled veteran trying to navigate the complexities of the Veterans Administrations regulations, I turned to the law firm of Marcari, Russotto, Spencer and Balaban. They helped me understand what I needed to do and prepared and presented to the VA an excellent presentation of my case. I recommend them for your legal needs.
— Harry Johnson
I was very satisfied with the excellent and professional manner the law firm handled my claim. I highly recommend any veteran who needs help with his or her claim to use Marcari, Russotto, Spencer & Balaban P.C. Special thanks to Mr Spencer for being very professional and courteous during the appeal process. Again Thanks to the entire firm for a job well done!
— Luther Henderson
My husband & I highly recommend this law form to any veteran trying to navigate the endless red tape of the VA. We turned to Marcari, Russotto, Spencer & Balaban to handle my husband's appeal and could not have been happier. We enjoyed open and consistent communication regarding our case. Any questions we had were answered immediately.
— Michele DeZayas
Amanda Medina-Morales was our point of contact and she kept us up to date on the progress of our case. It was a pleasure and relief knowing that someone truly competent and professional was handling this and fighting for us.
— Michele DeZayas