Marcari Russotto Spencer Balaban, Donald Marcari, MRSB Law Firm
Vets Records

Vets Records Backlog Cleared After Operational Challenges!

The National Archives recently announced the successful resolution of a longstanding issue concerning a backlog of Veterans’ records requests at the National Personnel Records Center in St. Louis. 

The backlog, which had accumulated due to limitations on in-person work during the COVID-19 pandemic, has finally been cleared.

Archivist of the United States Colleen Shogan expressed her satisfaction with this accomplishment, stating, “Clearing the backlog of record requests at the National Personnel Records Center has been my top priority, and I am proud that we’ve gotten this done. I want to recognize the hard work and dedication of the National Archives staff. They have worked overtime and across weekends and holidays to achieve this goal and ensure we meet our obligation to those who’ve served.”

Although the National Personnel Records Center (NPRC) did not completely shut down during the pandemic, it significantly reduced its operations due to occupancy restrictions in its facilities.

This staffing reduction resulted in a backlog that had grown to over 600,000 requests.

This backlog had been causing difficulties for Veterans who required hard copies of their records for various purposes, including disability claims, proof of Veteran status for benefits, legal documentation, personal archives, and other essential uses.

The elimination of this backlog was achieved through a combination of technological updates, the addition of more personnel and contractors, and extended working hours, as outlined in the recent news release.

Lawmakers, who had previously expressed their frustration with the backlog, also acknowledged the role of a 2022 congressional law that allocated $60 million to the National Archives to address the issue. 

The law also mandated the agency to develop a concrete plan for clearing the backlog.

Senator Jon Ossoff of Georgia, one of the lead sponsors of the bipartisan Access for Veterans to Records Act, emphasized the importance of Veterans’ access to their service records for claiming benefits and care earned through their service. 

He praised the progress made in clearing the backlog while acknowledging that more work remains ahead.

Senator Mike Rounds of South Dakota, the bill’s other lead sponsor, expressed his satisfaction with the resolution of the backlog, which he considered “unacceptable.” 

He pledged to continue working across the aisle to ensure that Veterans have access to the services and benefits they have rightfully earned.

With the backlog now eliminated, Veterans can anticipate that routine requests for separation documents will take less than a week to process, while more complex applications may take around 20 days, according to the National Archives’ news release.

The National Archives also disclosed ongoing efforts to digitize records, facilitated by multiple agreements with the Department of Veterans Affairs. 

These measures are aimed at expediting the digitization process and improving accessibility to records.

Scott Levins, the director of the National Personnel Records Center, acknowledged the challenges posed by the pandemic and the resulting backlog but also highlighted the positive transformations that have occurred. 

These changes, including the transition to electronic processes, position the NPRC for success in the years to come. Levins noted, “We are routinely doing things today that were seemingly impossible before the pandemic and which position us for success for years to come.”

Follow Us On Social Media!

How Much Does It Cost To Hire You?

One Of Our Most Frequently Asked Questions.
It does not cost you anything to hire our Veterans Benefits Law Firm as your attorneys. Our firm works on a contingency fee basis, which means you do not owe us anything unless we win you an award. Our firm charges 20%, which is deducted by the VA from your lump sum payment for retroactive benefits.
Click Here To Sign Up Now!

Schedule a Free Consultation Today!

If you, or someone you love, is having a tough time with the Department of Veterans Affairs and claiming the benefits needed to sustain a comfortable quality of life, do not wait another minute – contact us today! We are always available by phone at (866) 866-VETS.  

Our firm works on contingency, so there are no fees whatsoever unless we win your claim for benefits.  

We are accredited to stand for you anywhere within the United States, so even if you cannot make it to one of our many offices, we can still help you along the way. 

Once We've Received Your Submission, We Will Reach Out To You. Thanks!

Recent Blog Posts

View Our Office Locations Below!

All communication with the Department of Veterans Affairs can be conducted remotely; personal appearances are not required. 

Our law firm is accredited by the Department of Veterans Affairs to handle appeals and we can do so anywhere across the United States. 

Furthermore, our clients do not need to go to a physical location and visit an office to receive our help. If there are any medical visits that are applicable to your claim, you can be seen at a facility that is close to your home. So, no matter where you are, if you need help, we’re here to fight for you the same way that you bravely fought to protect us. 

Call us now! (866) 866-VETS.